Organizations of all sizes have adopted Oracle EBS for managing mission-critical business data throughout their operations. But while Oracle excels at standardizing and improving visibility, efficiency, and control over data-driven business processes, it was not designed to handle the high volume of transactional documents that accompany these processes. Although XML and electronic data transfer play an essential role in Oracle EBS processes, paper documents are often an exception.
Typically, such exceptions comprise 20% of processing volume, but require 80% of the processing effort.
As a result, organizations are faced with costly, time-consuming, and error-prone manual processes for data entry, storage, retrieval, routing, and distribution of paper documents. These manual tasks create bottlenecks in business processes, constrain business performance, and hinder regulatory compliance.
Given that documents will continue to remain part of business processes, enterprises using Oracle EBS to automate their business processes need to marry documents to their Oracle EBS applications and automated processes to eliminate operational inefficiencies and communication barriers.
One solution is to invest in additional technology to bolt onto Oracle EBS to incorporate inbound, outbound, and documents storage processes, an approach that requires new user training, a major business commitment, and the risk of inter-application integration. A second solution is to force suppliers to use pre-defined standards. This approach may work for large global corporations, but is unrealistic for most businesses. The third option is to put a Document Process Automation layer around the Oracle EBS solution to manage document flow. This option enables smooth paper or electronic communications while the Oracle EBS applications run the core business.
Inbound document capture is necessary to allow enterprises to scan documents one at a time or using high-volume scanners, lift the data contained in those documents, and automatically enter it into Oracle EBS transactions. For example, it allows an enterprise to scan a vendor invoice, and then automatically enter the date, amount, and vendor, and so on into an Oracle EBS transaction. The goal is to remove manual data entry, potential human error, and location dependency – leading to faster supplier invoice processing and faster customer cash collection.
Document storage and retrieval is needed to provide Oracle EBS users with instant, anytime, anywhere self-service access to documents. These capabilities need to automatically store exact copies of document images and link them to the corresponding Oracle EBS transactions to enable users to access all documents from within Oracle EBS screens or over the Web. They also need to cross-index related documents so users can i
nstantly access all related documents. The goal is to remove filing cabinets, “sneakernet,” and lost-in-the-mail documents through instant, self-service access to real-time information.
Outbound document generation and distribution is required to enable enterprises generating outbound documents from Oracle EBS to customize the look-and-feel of documents with graphics, charts, even bar coding to support branding efforts, then deliver them to end users in the most convenient format, such as fax, email, print, or XML, and automatically store copies of outbound documents for later reference. The goal is to eliminate paper and pre-printed forms to reduce costs as well as to reduce the time necessary to customize Oracle EBS output, provide the quality of documents that customers expect, and improve customer service.
Prepackaged processes based on best practices can enable organizations to automate and optimize all aspects of document processes to help achieve the greatest efficiencies. Vendors should offer consulting expertise, a fixed methodology, pre-packaged processes such as procurement, supplier invoice processing, customer billing and dispute resolution, customer self-service, and so on. The goal is predictable implementation with proven results, as well as an ROI consistently in less than six months.